Refund policy

It looks like you’re setting up a solid brand with these organic Indian products! While the product packaging doesn't explicitly state a return policy, here is a standard, professional Return & Refund Policy tailored for a premium organic skincare and haircare brand:

Return & Refund Policy 📋✨

At Indian Zaffrani & Co-earth, we stand behind the quality of our organic, tradition-inspired products. If you aren't completely satisfied, we're here to help.

1. Returns 🔄

  • Eligibility: You have 14 days from the date of delivery to request a return.

  • Condition: To be eligible, the product must be unused, unopened, and in the same condition that you received it, with all original packaging intact.

  • Hygiene Note: Due to the organic and personal care nature of our items (creams, oils, and skin polish), we cannot accept returns for products that have been opened or used.

2. Refunds 💰

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed to your original payment method within 5–7 business days.

3. Damaged or Wrong Items 📦⚠️

  • If your order arrives damaged (e.g., a broken bottle of Zaffrani Hair Oil) or you receive the wrong item, please contact us immediately with a photo of the product. We will send a replacement at no extra cost to you.

4. Shipping Costs 🚚

  • Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or was sent in error.